Cancellation and communication policy
Due to a high demand of our service, a 24 hour advanced notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. Please call 214-709-6394 and leave a voicemail or email me to cancel your massage at least 24 hours in advance. Please do not text.
If you are unable to give a 24 hours advance notice you will be charged the full rate of the service.
You may be asked to prepay for future massage appointments before they will be confirmed. Habitual rescheduling could result in declining appointment requests. If you have a prepaid massage session, it will be voided and marked as used at full value in the event of a no-show or last-minute cancellation.
Please cancel and rebook if you are ill. (Please see professionalism section).
Inclement weather: If the Garland or Richardson ISD is closed due to poor weather conditions, we are also closed and all appointments will be rescheduled. The safety of our clients is our top priority. This is typically Ice in the winter. The cancellation fee is voided in these cases.
I use email, text in the form of reminders, and snail mail to communicate with my clients. Please let me know if you have any issues communicating through any of these sources. Otherwise, you agree to receiving communication from me in these formats.
Punctuality
Appointment times have been arranged specifically for you. If you arrive late your session will be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Refunds
All sales are final and no refunds are given. This includes old gift certificates, massage packages, and classes. However, they are transferable and may be gifted to a friend or family member. Please note: we no longer issue gift certificates.
Payments, special pricing, and packages.
Payments are due when services are rendered or in advance with packages and special sales. Pricing is non negotiable.
Pricing is also subject to change. Special offers can not be combined.
Massage Package and prepaid session expiration: All sessions sold in a package or online must be completed within one year of purchase date. Special promotions and discounted sessions will be honored for one year. We do not sell gift cards or gift certificates.
Forms of payment accepted: Cash or Credit.
Professionalism
Gaia Bodywork P.L.L.C. abides by the Code of Ethics of the industry standards described by the American Massage Therapy Association.
Hillary Arrieta is a licensed massage therapist, fully certified in Ashiatsu and Ashi-Thai.
We require a full sheet drape with no exceptions.
Clients have the right to end a massage session, at any time for any reason but will be responsible for payment of that time slot.
Gaia Bodywork P.L.L.C. has the right to refuse service to anyone for any reason.
Reasons one might be refused:
Please note- while this is a rare occurrence, it's important to be clear. All illegal requests are reported to the local police. We take our profession and our ethics seriously and request that our clients do as well. In the event that a session is terminated, client agrees to forfeit all prepaid sessions and will not be approved for any future massage sessions.
Due to a high demand of our service, a 24 hour advanced notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. Please call 214-709-6394 and leave a voicemail or email me to cancel your massage at least 24 hours in advance. Please do not text.
If you are unable to give a 24 hours advance notice you will be charged the full rate of the service.
You may be asked to prepay for future massage appointments before they will be confirmed. Habitual rescheduling could result in declining appointment requests. If you have a prepaid massage session, it will be voided and marked as used at full value in the event of a no-show or last-minute cancellation.
Please cancel and rebook if you are ill. (Please see professionalism section).
Inclement weather: If the Garland or Richardson ISD is closed due to poor weather conditions, we are also closed and all appointments will be rescheduled. The safety of our clients is our top priority. This is typically Ice in the winter. The cancellation fee is voided in these cases.
I use email, text in the form of reminders, and snail mail to communicate with my clients. Please let me know if you have any issues communicating through any of these sources. Otherwise, you agree to receiving communication from me in these formats.
Punctuality
Appointment times have been arranged specifically for you. If you arrive late your session will be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Refunds
All sales are final and no refunds are given. This includes old gift certificates, massage packages, and classes. However, they are transferable and may be gifted to a friend or family member. Please note: we no longer issue gift certificates.
Payments, special pricing, and packages.
Payments are due when services are rendered or in advance with packages and special sales. Pricing is non negotiable.
Pricing is also subject to change. Special offers can not be combined.
Massage Package and prepaid session expiration: All sessions sold in a package or online must be completed within one year of purchase date. Special promotions and discounted sessions will be honored for one year. We do not sell gift cards or gift certificates.
Forms of payment accepted: Cash or Credit.
Professionalism
Gaia Bodywork P.L.L.C. abides by the Code of Ethics of the industry standards described by the American Massage Therapy Association.
Hillary Arrieta is a licensed massage therapist, fully certified in Ashiatsu and Ashi-Thai.
We require a full sheet drape with no exceptions.
Clients have the right to end a massage session, at any time for any reason but will be responsible for payment of that time slot.
Gaia Bodywork P.L.L.C. has the right to refuse service to anyone for any reason.
Reasons one might be refused:
- Inappropriate behavior or requests.
- Requests for services outside my scope of practice.
- Unwillingness to follow the above policies.
- Communicable illness. Example: flu, bacterial infections, ect.
Please note- while this is a rare occurrence, it's important to be clear. All illegal requests are reported to the local police. We take our profession and our ethics seriously and request that our clients do as well. In the event that a session is terminated, client agrees to forfeit all prepaid sessions and will not be approved for any future massage sessions.
Online Privacy PolicyWhat information do we collect? We collect information from you when you sign up for our email service through MailChimp.
What do we use that information for? We use this information to contact you about open appointments and to connect with you from time to time about current events and new things that are happening within Gaia Bodywork PLLC. You are in control of your subscription and can unsubscribe at any time through the emails we send you. How do we protect your information? We use Mailchimp to collect your information and keep it secure. Do we disclose information to outside parties? We do not share or sell your information with outside parties. Third party links. Occasionally and at our discretion, we may use third party links. Third parties have their own privacy policies and we in no way have responsibility or liability for content and activities from these third party sites. Your Consent. By using this site, you consent to this privacy policy. Changes to our privacy policy will be posted to this page. Please check here for changes. Contacting Us. Hiillary Arrieta, Owner / LMT Gaia Bodywork PLLC 2060 N. Collins #102 Richardson, Texas 75080 |
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Gaia Bodywork PLLC . Hillary Arrieta LMT040051 . 214-709-6394 . 2060 N. Collins Blvd. #102 . Richardson . Texas . 75080
