Cancellation and communication policy
Due to the high demand for my service, a 24-hour advanced notice is required when canceling an appointment. Canceling within this time-frame allows the opportunity for someone else to schedule an appointment in your place.
Please call 214-267-9541 and leave a voicemail or email me to cancel your massage at least 24 hours in advance.
If you are unable to give a 24-hour notice, the full rate of the service you reserved off my appointment book is your responsibility. You also agree to prepay for future massage appointments in advance before they are confirmed. Habitual rescheduling could result in declining appointment requests. Prepaid massage sessions are voided and marked as used at the full value in the event of a no-show or last-minute cancellation. Please cancel and rebook if you are ill.
Inclement weather: If the Garland or Richardson schools are closed due to poor weather conditions, my office is also closed, and all scheduled appointments are rescheduled for later dates. The safety of my clients is my top priority. The cancellation fee is voided in these cases.
I use email, text in the form of reminders, and snail-mail to communicate with my clients. Please let me know if you have any issues relating to any of these sources. Otherwise, you agree to receiving communication from me in these formats.
I don't schedule appointments over text messages. Use the online scheduling app or email your requests.
Punctuality
Appointment times have been arranged specially for you. If you arrive late, your session ends at the initially scheduled time to respect the time of other clients whose appointments follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a session. Regardless of the length of the treatment given, you will be responsible for the entire fee of the original appointment.
Out of respect and consideration, please plan accordingly and be on time.
Refunds
All sales are final. Old gift certificates, massage packages, and classes are included in this policy. However, they may be transferable and gifted to a friend or family member. Contact me for more details. Please note: I no longer issue gift certificates.
Payments
Payments are due when services are rendered or in advance with packages and exclusive sales.
Pricing is non-negotiable and subject to change. Special offers can not be combined.
Massage Package and prepaid session expiration:
All sessions sold in a package or online are to be completed within one year of purchase date. Exclusive promotions and discounted sessions are honored for one year. I don't sell gift cards or gift certificates for my services.
Forms of payment accepted: Cash or Credit.
Professionalism
Hillary Arrieta and The Heeling Hut, LLC abides by the code of ethics of the industry standards described by the American Massage Therapy Association. I am a licensed massage therapist, fully certified in barefoot massage techniques.
I require a full sheet drape with no exceptions.
Clients have the right to end a massage session at any time for any reason but will be responsible for payment of that time slot. I have the right to refuse service to anyone for any reason.
Reasons one might be refused:
While this is a rare occurrence, it has to be said. All illegal requests are reported to the local police. If a session is terminated, the client agrees to forfeit all prepaid sessions and will not be approved for any future massage sessions.
ONLINE PRIVACY POLICY
What information do we collect? We collect information from you when you sign up for our email service through MailChimp.
How do we use that information? We use this information to contact you about open appointments and to connect with you from time to time about current events and new things that are happening within The Heeling Hut, LLC. You are in control of your subscription and can unsubscribe at any time through the emails we send you.
How do we protect your information?
We use Mailchimp to collect your information and keep it secure.
Do we disclose information to outside parties?
We do not share or sell your information with outside parties.
Third-party links. Occasionally and at our discretion, we may use third party links. Third parties have their privacy policies, and we in no way have responsibility or liability for content and activities from these third party sites.
Your Consent.
By using this site, you consent to this privacy policy.
Changes to our privacy policy will be posted to this page. Please check here for changes.
Contacting Us.
Hillary Arrieta, Owner /LMT
The Heeling Hut, LLC
2060 N. Collins #102
Richardson, Texas 75080
Due to the high demand for my service, a 24-hour advanced notice is required when canceling an appointment. Canceling within this time-frame allows the opportunity for someone else to schedule an appointment in your place.
Please call 214-267-9541 and leave a voicemail or email me to cancel your massage at least 24 hours in advance.
If you are unable to give a 24-hour notice, the full rate of the service you reserved off my appointment book is your responsibility. You also agree to prepay for future massage appointments in advance before they are confirmed. Habitual rescheduling could result in declining appointment requests. Prepaid massage sessions are voided and marked as used at the full value in the event of a no-show or last-minute cancellation. Please cancel and rebook if you are ill.
Inclement weather: If the Garland or Richardson schools are closed due to poor weather conditions, my office is also closed, and all scheduled appointments are rescheduled for later dates. The safety of my clients is my top priority. The cancellation fee is voided in these cases.
I use email, text in the form of reminders, and snail-mail to communicate with my clients. Please let me know if you have any issues relating to any of these sources. Otherwise, you agree to receiving communication from me in these formats.
I don't schedule appointments over text messages. Use the online scheduling app or email your requests.
Punctuality
Appointment times have been arranged specially for you. If you arrive late, your session ends at the initially scheduled time to respect the time of other clients whose appointments follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a session. Regardless of the length of the treatment given, you will be responsible for the entire fee of the original appointment.
Out of respect and consideration, please plan accordingly and be on time.
Refunds
All sales are final. Old gift certificates, massage packages, and classes are included in this policy. However, they may be transferable and gifted to a friend or family member. Contact me for more details. Please note: I no longer issue gift certificates.
Payments
Payments are due when services are rendered or in advance with packages and exclusive sales.
Pricing is non-negotiable and subject to change. Special offers can not be combined.
Massage Package and prepaid session expiration:
All sessions sold in a package or online are to be completed within one year of purchase date. Exclusive promotions and discounted sessions are honored for one year. I don't sell gift cards or gift certificates for my services.
Forms of payment accepted: Cash or Credit.
Professionalism
Hillary Arrieta and The Heeling Hut, LLC abides by the code of ethics of the industry standards described by the American Massage Therapy Association. I am a licensed massage therapist, fully certified in barefoot massage techniques.
I require a full sheet drape with no exceptions.
Clients have the right to end a massage session at any time for any reason but will be responsible for payment of that time slot. I have the right to refuse service to anyone for any reason.
Reasons one might be refused:
- Inappropriate behavior or requests.
- Requests for services outside my scope of practice.
- Unwillingness to follow the above policies.
- Communicable illness. Example: flu, bacterial infections, etc.
While this is a rare occurrence, it has to be said. All illegal requests are reported to the local police. If a session is terminated, the client agrees to forfeit all prepaid sessions and will not be approved for any future massage sessions.
ONLINE PRIVACY POLICY
What information do we collect? We collect information from you when you sign up for our email service through MailChimp.
How do we use that information? We use this information to contact you about open appointments and to connect with you from time to time about current events and new things that are happening within The Heeling Hut, LLC. You are in control of your subscription and can unsubscribe at any time through the emails we send you.
How do we protect your information?
We use Mailchimp to collect your information and keep it secure.
Do we disclose information to outside parties?
We do not share or sell your information with outside parties.
Third-party links. Occasionally and at our discretion, we may use third party links. Third parties have their privacy policies, and we in no way have responsibility or liability for content and activities from these third party sites.
Your Consent.
By using this site, you consent to this privacy policy.
Changes to our privacy policy will be posted to this page. Please check here for changes.
Contacting Us.
Hillary Arrieta, Owner /LMT
The Heeling Hut, LLC
2060 N. Collins #102
Richardson, Texas 75080
The Heeling Hut, LLC . Hillary Arrieta LMT040051 . 214-267-9541 . 2060 N Collins #102 Richardson Texas 75080
